Which Service Company? Points to Consider When Choosing Lean Production Consulting Firms
Companies preparing for Lean Production Studies and Operational Excellence prefer to start by getting support from companies with knowledge and experience in this field. While some companies carry out a successful project with Lean Production Consultants, others cannot progress in this regard. There may be many reasons for this. It is experienced that consultants who have signed successful projects do not always show the same success.
Lean Manufacturing Consulting services help you make the right decisions in the business world and accelerate the growth and development process of your business. However, choosing the right consulting firm is one of the most critical steps in this process. Here are some important factors to consider when choosing a consulting firm:
1. Experience and Expertise:
It is important to investigate in detail how much experience the consulting firm has in your sector and their areas of expertise. Sectoral knowledge and experience enables the service provider to offer you more effective solutions.
2. References and Customer Feedback:
Feedback from customers the company has worked with in the past can be an indicator of service quality and customer satisfaction. Reviewing references and customer reviews will help you make the right decision.
3. ROI of the Service Received (Rate of Return on Investment)
Just as the return on investment is calculated when investing in equipment, it is one of the important elements in this process to see the return on the service provided by Lean Production Consulting companies. Experience or concrete data may be required to calculate ROI, but the best way to do this is to get this information from reference companies that have previously received service.
4. Service Quality and Working Principles
It is important to learn in detail about the quality of the services offered by the company, its working principles and methods. How the support is provided and how the company works in flexible situations plays an important role in meeting customer expectations.
5. Field Oriented Approach
Since the service in question covers the simplification of operational processes, providing this support on a one-to-one basis in the field rather than desk-based support will lead to faster results. The approach of the consultant company in this regard is important. The principle of being field-oriented is the most important criterion of Lean Transformation projects.
6. Role of the Counselor
It is an important criterion to question not only the company but also the background of the consultant who will provide support. Company references are an important indicator, but the seniority of the consultant who will manage the project, their leadership level, and their competencies to manage culture change are among the issues that should be questioned.
7. Consultant's Command of the Process
At least one senior consultant should coordinate and lead the Lean Transformation Project from start to finish, rather than having different consultants constantly involved in the process.
8. Pricing and Cost
Price is an important parameter, but not the most important one. The level of knowledge of the consulting firms, their own experience and reference firms are the factors that determine the price. It is necessary to compare the pricing and costs of consulting services. Since the amount of information is not a parameter that can be measured, it would not be the right approach to choose the company that offers the lowest price. On the contrary, just as high price offers should be questioned, low level offers should also be questioned. A decision should be made by considering the price-quality balance.
Choosing the right consulting firm is a critical step in the growth and development of your business. By considering these factors, you can choose the most suitable consulting firm for you and reach your goals faster.
